Yes. Once a VA that matches your needs is available, we will present you with their information. All VAs are on a first come first serve basis and are sent to multiple clients to avoid any delay in the VAs employment. You will receive one VA option at a time. If you choose to decline the VA, you will be presented with another option once available.

VAs are paid weekly through our company. 

We will invoice you to collect payment on Friday or Saturday and the VA will be paid on their scheduled payment date the following Week depending on where they fall in our billing schedule. It’s important that we collect your VA payment on time so we can promptly set up the payment to go out to your VA on time. If we fail to receive payment, we will have to pause your service and pull your VA.

No. Your VA is employed by Yefamax and is outsourced to you. They have a non-compete and non-disclosure agreement signed with us and they are not allowed to be directly employed with our clients. They are also not allowed to share our detailed training techniques, our online library resources, or discuss HR related issues such as pay with a client. This goes against our internal policies and signed agreements.

Your VA will only be trained on the initial Task Deliverables you indicate during your campaign lunch with Yefamax.

The VA is not trained outside their niche or scope

We do not recommend this because it will impact your VA’s productivity. If you ask your VA to perform any function outside of their trained objectives, you will need to provide the training and oversight. This is only allowed if the additional task falls within the Tier and Niche of your VA

A client should tend to treat a VA as he/she does every regular employee and work closely with the VA. Staying involved in the necessary capacity will help you and your VA be successful. 

Yes. We are here for questions, help with troubleshooting, and any concerns you or the VA may have. The VAs also continue to have access to our full training library and resources while they are with Yefamax.

No. VAs are only paid for hours worked. So be sure to review your invoice completely and let us know if there are any discrepancies so we can make appropriate adjustments if a VA was out sick or on vacation.

Keep in mind that although they are not provided with paid time off, VAs are just like any other employee and will face illness and need time off occasionally. Unless it becomes a recurring issue or a pattern, this is totally normal and to be expected. They should still be in communication with you and always update you if they plan to be out for any reason. Please contact us right away if you are having any issues reaching your VA.